77abc Privacy Policy

77abc is an online gaming platform that provides casino games, sports betting, and other entertainment services for users in Bangladesh. This Privacy Policy explains how 77abc handles its users' information.

This policy applies equally to services provided through the 77abc website, mobile application, and any other digital channel. If you create an account on this platform or use any of its services, the terms of this policy automatically apply to you.

Reading our Terms and Conditions will help you understand that this privacy policy is an integral part of the overall user agreement. Both documents remain in effect together and complement each other.

In this policy, "we", "our", and "77abc" refer in all cases to the entity operating the 77abc platform. "You" and "user" refer to any person who uses this platform.

77abc collects only the information that is essential for providing its services. The categories of information collected are described below:

2.1 Registration and Identity Information

Information you provide when creating an account is collected, which includes:

• Full name and date of birth (for age verification — the platform is for ages 21+)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or passport number (when identity verification is required)

2.2 Financial Transaction Information

Relevant information is collected during deposit and withdrawal processes. 77abc currently processes payments via bKash, Nagad, Rocket, and Upay. Mobile banking numbers and transaction IDs are securely recorded at the time of each transaction.

• Mobile financial service account number
• Transaction date, amount, and reference number
• Deposit and withdrawal history

2.3 Automatically Collected Information

When you use our website or app, certain technical information is collected automatically:

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Time of site access, pages visited, and session duration
• Behavioural data collected through cookies and similar technologies

2.4 Gaming Activity Information

Play history and betting patterns are stored to improve your gaming experience on the platform and to ensure responsible gaming.

77abc uses collected information only for the following legitimate purposes:

1. Account Management and Verification: Completing registration, verifying identity, and ensuring account security. Persons under 21 years of age may not use the platform — age verification is carried out for this purpose.
2. Processing Financial Transactions: Receiving deposits, distributing winnings, and processing withdrawal requests.
3. Providing Customer Support: Offering assistance via live chat and email, resolving complaints, and communicating on urgent matters.
4. Platform Development: Analysing user experience to improve service quality, testing new features, and resolving technical issues.
5. Fraud Prevention and Security: Identifying suspicious activity, preventing attempts to create multiple accounts, and maintaining the integrity of the platform.
6. Responsible Gaming: Monitoring excessive gaming behaviour and providing support when needed. Following our Responsible Gaming guidelines, we help users build healthy gaming habits.
7. Bonuses and Promotions: Delivering welcome bonuses, VIP cashback, and other offers to eligible users.

77abc never sells or rents users' personal information. However, information may be shared in a limited way in specific circumstances:

4.1 Service Provider Partners

Trusted third parties are engaged to handle payment processing, maintain technical infrastructure, and deliver customer support. These partners may only use the information for the specific task assigned — not for any other purpose.

4.2 Legal Obligations

Relevant information may be provided if there is a court order or a valid request from a legal authority. In such cases, 77abc provides only the necessary information and nothing beyond that.

4.3 Fraud Prevention

In cases of suspected organised fraud or money laundering activity, the relevant authorities may be informed.

4.4 Third-Party Links

The 77abc platform may contain links to external sites. 77abc is not responsible for how those sites handle information. It is recommended that you read the privacy policy of any external site before visiting it.

Keeping user data secure is one of 77abc's top priorities. Various technical and administrative measures have been put in place to this end.

5.1 Encryption and SSL Protection

SSL (Secure Socket Layer) encryption is used when transferring data. Passwords and sensitive financial information are always stored in encrypted form — no staff member can view them directly.

5.2 Access Control

Access to user data is restricted to authorised staff only. Every access is logged and regularly audited.

5.3 Data Retention Period

Data is retained for as long as the account is active. Even after an account is closed, financial transaction records are kept for a specified period in accordance with applicable legal requirements. Once that period ends, data is permanently deleted or anonymised.

5.4 Response to Security Breaches

In the event of a data breach, 77abc will act promptly and notify affected users in a timely manner. Transparent information will be provided about the details of the security incident, its potential impact, and the remedial steps taken.

The 77abc platform uses cookies and similar technologies, which help improve the browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, ensure security, and support basic functionality. Disabling these will prevent the site from working properly.
• Functional Cookies: Used to remember language preferences, login details, and personalised settings.
• Analytics Cookies: Used to understand which pages are visited most and where users spend more time. This information is used to improve the site.

6.2 Cookie Control

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies will prevent access to some features of the site. The method for controlling cookies varies by browser — refer to your browser's help section for details.

77abc believes you should have full control over your own information. The following rights have been established to that end:

7.1 Right to Access Information

You may request to view the personal information held in your account at any time. Upon contacting the support team, complete information will be provided within a set timeframe.

7.2 Right to Correct Information

If there is an error in your information, you may request a correction. Certain details (such as name or date of birth) will be corrected on the basis of verification documents.

7.3 Right to Delete Information

You may request deletion of your information when closing your account. However, some information may need to be retained for a specified period due to legal or regulatory requirements.

7.4 Right to Object to Processing

You may withdraw your consent for marketing or promotional communications at any time. This preference can be changed through account settings or via the support team.

7.5 Right to Data Portability

You may request your account information in a structured, common format. Contact us via 24/7 live chat or email for assistance with this.

77abc is an adult entertainment platform. It is strictly prohibited for any person under the age of 21 to create an account or use the platform.

Age verification is mandatory at the time of registration. If there is reason to believe that an account belongs to a minor, 77abc reserves the right to immediately suspend that account and delete the collected information.

Parents and guardians are urged to remain vigilant to ensure minors do not access gaming platforms. Our Responsible Gaming policy includes specific guidance for parents and guardians.

77abc may update this privacy policy from time to time. Changes may be prompted by the addition of new services, technical changes, or legal requirements.

For significant changes, users will be notified in advance via their registered mobile number or email. The effective date of the revised policy will be noted at the top of the page.

Continuing to use the platform after a policy update will be considered as your acceptance of the updated policy. It is therefore recommended that you visit this page regularly.

For any questions, concerns, or complaints related to privacy, contact the 77abc support team. Our support service is available in both Bengali and English, seven days a week, 24 hours a day.

10.1 Contact Methods

• Live Chat: Immediate assistance is available through the platform's live chat feature.
• Email: [email protected] — send an email for detailed privacy-related requests.

10.2 Complaint Resolution Process

Complaints will be reviewed as promptly as possible after receipt. Each complaint is recorded with a reference number and you will be updated on its progress. Answers to common questions may be found in our FAQ section.

This privacy policy is written in Bengali and is considered the original document. In the event of any disagreement over a translation or interpretation, the Bengali version will take precedence.